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Operating Controls
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To maintain the necessary high
quality of operations in existing and new stores, the company
has set in place a sophisticated system of reports and controls.
These provide an accurate picture of each store's appearance,
service level characteristics, and financial performance on a
daily, weekly and monthly basis. In addition, the store
operator, its employees, and all managers are compensated in
part on an incentive program based upon the store's service
level commitments, as well as, achievement of its financial and
profit goals.
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